Your Refund Rights

We strive to provide the highest quality service. This Refund Policy explains the conditions under which refunds may be requested, how they are processed, and the timelines involved, ensuring a fair and transparent experience for all customers.

Last updated: 01-10-2026

At Edefy, we value our clients and aim to provide high-quality creative and digital services. This Refund Policy explains the circumstances under which refunds may or may not be issued.

1. General Policy

Due to the nature of creative and digital services, all sales are considered final once work has started.

Refunds will only be provided under specific conditions outlined below.

By engaging with our services, you agree to this policy.

2. Eligibility for Refunds

Refunds may be issued in the following cases:

Duplicate Payment: If you were accidentally charged twice for the same service.

Service Not Delivered: If we fail to start or deliver the agreed-upon service within the specified timeframe, and no alternative arrangement is made.

Cancellation Before Work Begins: If you cancel a project before we have started any work, you may be eligible for a full or partial refund.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Once work on your project has started and initial concepts/deliverables have been shared.

If delays occur due to lack of communication, incomplete information, or client inaction.

For dissatisfaction with style preferences after agreed-upon revisions have been completed (we provide revision rounds as outlined in project agreements).

For third-party costs (e.g., domain names, hosting, stock photos, plugins, software licenses).